Support: Alarms and Accessories
Before you send a query to our Helpdesk regarding a device malfunction, please review the points below to see if a solution already exists. Please do this, as over 50% of inquiries have solutions described below. Thank you.
a) iGET SECURITY M2B Alarm
The SIM card must not have a PIN code. If the SIM card has a PIN code, disable it using your mobile phone. After inserting the SIM card into the phone, you can find this setting in the Settings or Security menu.
3) Is there a newer version of the manual than the one included with the alarm? Are versions available in Czech and Slovak?
Yes, the latest versions of the manuals are available on the website, under Products -> Alarms -> iGET SECURITY M2B -> Manuals
4) The alarm does not respond to commands from the key fob.
You must re-pair the key fob with the alarm; follow the instructions in the manual (Adding a Remote Control to the System)
5) The alarm does not respond to a signal from a detector, sensor, or probe.
You must re-pair the detector with the alarm; follow the instructions in the manual (Adding a defensive zone/detector) and then the advanced settings for this detector (Programming defensive zones/detectors)
6) The
red or orange LED on the detector is constantly lit. This indicates a low battery; please replace the battery in the detector as soon as possible.
7) The LED
on the central unit’s power adapter is not lit. The power adapter is defective; contact Technical Support. If the alarm is under warranty, a new adapter will be sent to you free of charge.
8) What are the assigned numbers for the PIR detector and door detector included in the M2B basic set? For further configuration, etc.
The door detector is number 01, and the PIR motion detector is number 02.
9) How do I change the SMS texts for individual detectors?
Advanced detector settings are configured according to section 20 in the manual: “Programming Detectors.” Several options are available here; other options are not possible.
10) Is it possible to set zone names other than the predefined ones?
No, it is only possible to select from the following names: SOS Alarm, Fire Alarm, Gas Leak, Door Alarm, Hallway Alarm, Window Alarm, Room 1 Alarm, Room 2 Alarm. The iGET SECURITY M3 alarm system supports full name customization.
11) Disabling the sound of the iGET SECURITY P12 outdoor siren when activating/deactivating the iGET SECURITY M2B
alarm. To disable the beep from the outdoor siren when activating/deactivating the alarm, you must configure this directly on the siren by mechanically moving the jumpers on the CN1 connector to the OFF position. You must move the jumpers on pins 4, 6, and 3.5.
12) Does the iGET SECURITY M2B alarm send SMS messages in Czech?
Yes, it does; for example, an alarm message looks like this:
04 Zone Room 1 Alarm.
This indicates that an alarm has been triggered in zone 4, designated as Room 1.
b) iGET SECURITY M3 Alarm
1) Does the key fob not respond to my commands, or does it respond only occasionally?
– When using the key fob, you must always press and hold the button for 1 to 2 seconds; this is a safeguard against accidental presses.
2) The alarm touch panel isn’t responding or only responds occasionally.
– The touch panel is in power-saving mode to conserve battery life. Start all commands by pressing and holding the middle button; after that, all other buttons will become active. Use all buttons by pressing and holding them firmly.
3) The M3P11 outdoor siren is paired with the alarm but cannot be turned off.
- Please install the new firmware for the M3 alarm available at www.iget.eu.
4) The outdoor siren has additional settings in the app, but the siren does not respond to them.
- Please install the new firmware for the M3 alarm available at www.iget.eu.
5) How do I set the time and date on the alarm’s main unit?
—Simply send a single command from the iGET app on your mobile phone (e.g., activate the alarm), and the time and date will be loaded within 1 minute of activation.
6) Can the SIM card in the alarm have a PIN code?
- No, please cancel the PIN code request using your mobile phone and then insert the SIM card into the alarm.
7) I see some items in the app that haven’t been translated into Czech—will there be an update?
—Yes, new features are constantly being added to the app, and translation is done gradually; the text will be displayed correctly in the relevant language in the next update.
8) Is it necessary to set the alarm using SMS messages from the iGET app on a mobile phone?
- Yes, it is necessary.
9) How do I set the SIM Balance feature?
- It is not possible; there is no support from the mobile operator.
10) How many remote controls (key fobs) can I connect to the alarm?
—Up to 99.
11) How many wireless accessories can I connect to the alarm? (These include detectors, sirens, smart plugs, and IP cameras.)
—You can connect up to 300 units.
12) Can any wireless IP camera be paired with the M3 alarm?
- No, only the iGET SECURITY M3P15, M3P18, M3P20, M3P15v2, M3P18v2, and M3P20v2 cameras can be connected.
13) Can any wireless accessories, even from other manufacturers, be connected to the iGET SECURITY M3 alarm?
- No, only iGET SECURITY M3Px accessories (where x denotes the accessory number) can be connected.
14) Is it possible to connect certain accessories from the M2B alarm to the iGET SECURITY M3 alarm?
- No, only iGET SECURITY M3Px accessories (where x denotes the accessory number) can be connected. For the M2B alarm, the accessories are Px; for the M3 alarm, the accessories are M3Px.
15) How do the iGET SECURITY M3 alarm and the M3P15/M3P18/M3P20/M3P15v2/M3P18v2/M3P20v2 IP cameras communicate?
- The alarm communicates with the mobile app via SMS messages. The camera communicates separately and transmits a video stream via a WiFi connection to a wireless home network or via an Ethernet cable.
16) Sometimes the iGET SECURITY M3 alarm cannot be activated/deactivated using the key fob.
- You must download the latest firmware from www.iget.eu
18) How do I change the language on the iGET SECURITY M3 alarm panel?
- On the "Device Settings" screen, tap "Advanced Settings," then on the next screen, tap "Alarm Panel Language." The available languages will be displayed.
19) The "Door Check on Activation" feature is not included in the app
—unfortunately, this feature had to be removed because it was not 100% stable.
Advanced Settings -> Pre-alarm Delay, Pre-activation
Delay. You must also specify which detectors the delay applies to, i.e., "Enable Delay." In Settings -> Security Accessories -> select the detector -> Edit Accessory Settings -> Delay: slide the "Activate Delay" toggle to the active position and save.
https://youtu.be/EufmG8fMlXI
23) What phone number should I enter in the iGET mobile app in the first step?
Enter the phone number of the SIM card inserted in the M3 alarm. Important: Do not enter your mobile phone number!
24) Default password in the iGET app during pairing.
The default password for the administrator to add an alarm is 123456. For users, it is 1234.
- 24-hour: always active in Active, Home, and Inactive modes, e.g., for gas and smoke detectors,
- Home: not active in Home mode, not active in Away mode, active only in Active mode,
- Chime, welcome chime, active in all modes, plays a melody, e.g., when entering a store.
arming and disarming In the mobile app: Device Settings -> Emergency Contacts -> Edit Contacts(1) -> enter your phone number here and check the "Receive SMS from alarm" option, then uncheck the "Activation via app" and "Activation/Deactivation via remote control" options.
The second SMS will be sent only after the first SMS has been sent; please just wait—the SMS will arrive. If an alarm is triggered and you deactivate it after a few seconds, the alarm will not have time to send the second SMS, only the first one.
Check to see if you have the latest version of the app installed; if not, install it from the Google Play/iOS Store.
Before pairing, you must briefly press the Reset button on the keypad. If you forgot to do this, you must unpair the keypad from the app, then turn it off and on again and press the Reset button. Then pair the keypad with the alarm again.
For the M3 alarm: No, unfortunately, you must perform the entire setup again.
For the M4 alarm: Yes, simply create a user account with your email in the iGET M4 app; all settings are stored on the servers. After logging in with your username and password on the new phone, all settings will automatically load into both the alarm and the phone app.
In Settings -> Emergency Contacts, enter your phone number for the first contact and check either the SMS or call option. You cannot use both at the same time! For the SMS option, select which SMS you want to receive. If you are testing the system, let the alarm run for at least 30 seconds, as the alarm must start sending the SMS when the alarm is triggered. If you deactivate it immediately after triggering the alarm, it won’t have time to send the SMS.
You must enter accessory names without diacritics or special characters.
You must take a photo of these QR codes and send them via the helpdesk system. A technician will generate new QR codes that are fully functional and send them to you. We apologize for these complications; the helpdesk system is available here: https://helpdesk.intelek.cz
c) iGET SECURITY M4 / M5-4G alarm system and accessories EP15, EP18, EP20
- Open the list where the accessory is located. Swipe from right to left on the row containing the accessory; a prompt asking if you want to delete it will appear on the right side of that row. For an IP camera, click on the camera name; a prompt asking if you want to delete it will appear at the bottom.
- When configuring via the iGET M4 app, turn off mobile data on your phone; leave only the WiFi connection enabled.
- Check whether the SIM card has a PIN code; it must be disabled.
EP20 cameras – to access the video stream, we recommend using VLC Player,
- Approximately 300 MB per month,
a) On the first phone that already has the alarm paired, click the Settings icon in the app -> Users, then tap the "+" next to "Users with access to your system."
b) Now select the access rights the new user will have: Administrator/User/Guest.
c) A QR code will appear for scanning.
d) Now install the app on the second phone and launch it.
e) Now click "Sign Up" and register using your email or phone number via the "Create Account" button.
f) After logging in, click "Add Alarm via QR Code" and scan the QR code displayed on the first phone.