Support: Wearables

Before you send a query to our Helpdesk regarding a device malfunction, please read the points below first to see if a solution already exists. Please do this, as over 50% of inquiries have a solution described below. Thank you.

A1. The iGET GO App

1) The app keeps displaying a crash message
a) Check that Bluetooth is turned on in your phone’s Settings; if not, turn it on.
b) Check whether you have a paired watch in your phone’s Settings - Bluetooth - XY. If so, unpair/forget it and connect only via the iGET GO app.
c) First, uninstall the iGET GO app and reinstall it from Google Play. Then, before launching the app, go to Settings, where you’ll find Apps & notifications or Apps (or a similar name depending on your Android version). In the list of all apps, find the iGET GO app and tap it. Next, tap the Storage section and then the CLEAR DATA/CLEAR STORAGE buttons. This will delete all data from the old app that may be causing the app to crash. If this doesn’t help, repeat the process, but this time also use the CLEAR CACHE button.
 
iGET ACTIVE A8 Watch:
a) In the list of all apps, find the iGET GO app and tap it. Then tap the Storage section and then the CLEAR DATA/CLEAR STORAGE buttons. This will delete all data from the old app that may be causing the app to crash. If this does not help, repeat the process, but this time also use the CLEAR CACHE button.
b) Restart your phone.
c) On the iGET ACTIVE A8 watch, perform a reset: Settings > Reset (this will delete all data)
d) After restarting, turn off Bluetooth on your mobile phone.
e) Open the iGET GO app and set everything up (registration and login).
f) Turn on Bluetooth on your mobile phone.
g) In the iGET GO app, go to Settings, select Connect Device, and pair the iGET ACTIVE A8 watch with the app following the instructions on your phone’s screen.
You can find the procedure for connecting the iGET ACTIVE A8 watch here.
 
Clean installation of the iGET GO app version V2.0.27:
a) Uninstall the iGET GO app
b) Reset the iGET ACTIVE A8 watch - Settings - Reset (this will delete all data)
c) Restart your phone.
d) After restarting, turn on Bluetooth on your phone.
e) Install and open the iGET GO app, then complete the setup (registration and login).
f) In the iGET GO app, go to Settings, select Connect Device, and pair the iGET ACTIVE A8 watch with the app following the instructions on your phone’s screen.
 
Try the new version of the app (V2.0.28) released on March 5, 2020, which is available for download here. Please send me feedback on whether this helped or not via sales[at]iget.eu.
 
IMPORTANT NOTE regarding Android version:
Android 4.4.x is not supported by the app, and the app does not work. The iGET GO app cannot be downloaded from Google Play either. For these reasons, please install the Orunning app.
Android 5 is supported, but the app may not work properly on some versions of Android 5 from different manufacturers.
Support starts at Android 6. If you have Android 10, skip to step 10).
 
2) Unable to pair the smartwatch with the mobile phone
NOTE: Android 4.4.2 is not supported by the iGET GO app due to different access to the mobile phone’s system resources.
- Close the iGET GO app from the phone’s memory (usually, just hold down the button to view running apps and swipe the iGET GO app to the side, or tap the “CLEAR FROM MEMORY” button)
- Turn off Bluetooth and Location
- Turn off Wi-Fi
- Turn off the bracelet or watch
- Turn on your fitness tracker or smartwatch
- Turn Bluetooth and Location back on on your mobile phone
- Turn WiFi back on on your phone
- Reopen the iGET GO app and log in
- Tap Settings - Connect Device - Select the correct device model and follow the instructions in the app
- If necessary, restart your phone and repeat the process
 
NOTE FOR ANDROID: Just turn on Bluetooth; do not pair with the phone. Connection to the phone is established only through the app. If you paired the watch with the phone via Bluetooth settings rather than the app, you must select "Forget/Cancel" next to the watch’s name in Bluetooth settings.
Does not apply to models A6 and A8; see the complete user manual for the models and the iGET GO app.
 
ATTENTION APPLE: Turn on Bluetooth only; do not pair with your phone. Connection to the phone is established only via the app. If you paired the watch with your phone not via the app but in the Bluetooth settings, you must select "Ignore" for the watch name in the Bluetooth settings.
Does not apply to models A6 and A8; see the complete user manual for these models and the iGET GO app.
When pairing the app with the watch, always select CANCEL the Bluetooth pairing request; this will allow you to reconnect repeatedly.
- Reopen the app and log in; you may already be logged in
. - Go back to Settings and reconnect the watch
- Turn on Wi-Fi again
(sometimes turning the phone off and on can help)

 

3) I cannot register in the app because I cannot see the entire text and the Yes/No selection field.
You need to set the font size to smaller or standard; then the entire text, including the selection field, should appear.
 
4) I’m using a Huawei P8 Lite phone and can’t pair my bracelet or watch.
You need to update the interface on your phone. Instructions for the update are here.
 
5) Why does Location need to be turned on to pair the watch?
Official information from Google: After Android 6.0, if you want to scan a low-power Bluetooth device, the app needs to have access to the device’s location. This is because Bluetooth beacons are used to determine the location of the phone and the user. Additionally, on my Android 7.1.1 OnePlus 5, after granting location permissions, you also need to enable location services (or GPS) to scan the BLE device. This Android practice undoubtedly protects user security, but it also causes a bit of trouble for developers—there’s no way around it, as it’s designed for the user’s benefit.

This is therefore not an app bug, but a feature of Android 6 and newer versions. Location services must be enabled to discover and pair with Bluetooth LE.

6) How long is information (steps, heart rate, sleep, etc.) stored in memory when the wristband isn’t paired with a phone?
It is impossible to give an exact number, because each activity lasts a different amount of time, and thus the record sizes (KB) vary. Generally speaking, the daily step count, sleep data, and basic information tracked by the watch each day will last approximately 3–5 days. However, if you have a large number of activities stored, the data retention period will decrease proportionally to the number of activities.
 
7) The app doesn’t work on Android 10.
Try the Orunning app and contact us at our helpdesk at helpdesk.intelek.cz so we can troubleshoot the issue together with you.
 
8) The watch or app keeps disconnecting.
Each version of Android manages the phone’s battery power consumption differently; in some cases, you need to adjust system settings so that Android doesn’t automatically shut down apps running in the background.
The reason for the connection being lost between the app/mobile phone and the watch is therefore the specific version of Android running on the mobile phone, which controls the behavior and power consumption of apps running in the background on the mobile phone—not the watch or the app. 
Before configuring the Android optimizations listed below, always check if system updates are available for your mobile phone, and if so, install them first.
 
a) Do not optimize battery usage for the iGET GO app—settings may vary slightly across different Android versions; however, open your phone’s Settings - select Battery - at the top (three dots), select Battery optimization - select View all apps - find the iGET GO app - select the app and choose Do not optimize, then click the DONE button.
b) Select the DuraSpeed feature if your Android version includes it—find the iGET GO app—and turn it on.
c) Add the iGET GO app to the Whitelist, if your Android version includes it—click the left button on the screen to bring up the app clearing menu—select the Whitelist icon—and enable it again (locked padlock icon).
d) App Lock settings—click the button to display the list of running apps, find the iGET GO app, and swipe the app down, then click the Lock button.
e) Location Enabled - Always keep Location enabled in the Android settings or in the quick settings menu.

f) If you still cannot connect the watch, turn Bluetooth off and on again, and then reconnect the watch in the app. The last option is to turn Airplane Mode off and on, which will release the blocked Bluetooth connection on your phone; then reconnect the watch to the app if it does not connect automatically.

 
You can find a video tutorial for your specific model at http://www.iget.eu/cs/nositelnosti.
 
Each mobile phone brand and each version of Android may have different settings or configurations. You can also contact your mobile phone manufacturer to request instructions on how to configure THEIR version of Android for your specific model so that the app or Bluetooth connection does not turn off in the background after the display is turned off.
 

Mobile phone brands:

- Huawei/Honor - must have Android updated to the latest version
- Instructions for most brands in English: https://dontkillmyapp.com/
 
9) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.
Restart your mobile phone and relaunch the iGET GO app.
 
10) The iGET GO app often closes on Android for no apparent reason.
Turn it off in Settings - Battery - Power Management.
 
11CZ) The watch displays notifications from the iPhone.
1) Check the watch app settings to ensure notifications are enabled and Do Not Disturb
mode is not turned on. 2) Check your phone’s settings in the Notifications menu to ensure the app from which you want to display notifications has notifications enabled, the Banner Style is set to Persistent, and Previews are set to Always (as shown in the image below).
3) Always update to the latest version of iOS.

11EN) My smartwatch isn't showing notifications from my iPhone.
1) Make sure that notifications are ON and the watch isn't in Do Not Disturb mode in the app settings.
2) Check that Notifications are allowed, the Banner Style is set to Persistent, and Show Previews is set to Always in the Notifications settings of the phone (as shown in the image below).
 
Optimizing the functionality of the iGET GO app for Android
Installation and registration of a new user in the iGET GO app

Introduction to the iGET GO app with connected iGET FIT series watches (F3)

Introduction to the iGET GO app with connected iGET ACTIVE (A8) series watches

A2. The iGET FIT App

1) The watch or app keeps disconnecting.
Each version of Android manages the phone’s battery power consumption differently; in some cases, you need to adjust system settings so that Android does not automatically shut down apps running in the background.
The reason for the connection between the app/mobile phone and the watch being lost is therefore the specific version of Android running on the mobile phone, which controls the behavior and power consumption of apps running in the background on the mobile phone—not the watch or the app. 
Before configuring the Android optimizations listed below, always check if system updates are available for your phone and, if so, install them first.
 
a) Do not optimize battery usage for the iGET FIT app—settings may vary slightly across different Android versions, however, open your phone’s Settings - select Battery - at the top (three dots), select Battery optimization - choose to view All apps - find the iGET FIT app - select the app and choose Do not optimize, then click the DONE button.
b) Select the DuraSpeed feature if your version of Android includes it—find the iGET FIT app—and turn it on.
c) Add the iGET FIT app to the Whitelist, if your Android version includes it—click the left button on the screen to bring up the app clearing menu—select the Whitelist icon—and enable it again (locked padlock icon).
d) App Lock settings—click the button to display the list of running apps, find the iGET FIT app, and swipe the app down, then click the Lock button.
e) Location Enabled - Always keep Location enabled in the Android settings or in the quick settings menu.
f) If you still cannot connect the watch, turn Bluetooth off and on again, and then reconnect the watch in the app. The last option is to turn Airplane Mode off and on, which will release the interrupted Bluetooth connection on your phone; then reconnect the watch to the app if it does not connect automatically.
 
You can find a video tutorial for your specific model at http://www.iget.eu/cs/nositelnosti or here https://youtu.be/BJ6Q7nKGgwk.
 
Each mobile phone brand and each version of Android may have different settings or configurations. You can contact your mobile phone manufacturer to request instructions on how to configure THEIR version of Android for your specific model so that the app or Bluetooth connection does not turn off in the background after the display is turned off.
 

Mobile phone brands:

- Huawei/Honor - must have Android updated to the latest version
- Instructions for most brands in English: https://dontkillmyapp.com/
 
2CZ) The watch displays notifications from an iPhone.
1) Check the watch app settings to ensure notifications are enabled and Do Not Disturb
mode is not active 2) Check your phone’s settings under the Notifications menu to ensure the app you want to display notifications from has notifications enabled, the Banner Style is set to Persistent, and Previews are set to Always (as shown in the image below).

2EN) Smart watch doesn't show notifications from my iPhone.
1) Make sure that notifications are ON and the watch isn't in Do Not Disturb mode in the app settings.
2) Check that Notifications are allowed, the Banner Style is set to Persistent, and Show Previews is set to Always in the Notifications settings of the phone (as shown in the image below).
 
Optimizing the functionality of the iGET FIT app for Android

Connecting the iGET FIT F20 - F25 watch to the iGET FIT app

Installing and registering a new user in the iGET FIT app

Introduction to the iGET FIT app with connected iGET FIT series watches

 

B. Watch Firmware Updates, General Issues

1) I am unable to update my iGET FIT F2/F3/F4/F6 watch.
a) For the past 3 minutes, I have only seen the message "Firmware is currently being updated, please try again later.
" - Make sure your watch is at least 30% charged and turned on
- Try updating using a different phone

b) My phone won’t pair before or after the update
. - Make sure the watch is at least 30% charged and turned on
. - Make sure Bluetooth and Location are turned
on. - Close the app or uninstall it from your phone
. - Restart your phone to clear the cache
. - Open the app or install it from Google Play and sign in.
- Go back to Settings and reconnect the watch -
then go to Settings - Firmware Update and click the Check for Updates button to complete the entire update

Updating the firmware on iGET FIT series watches using the iGET GO app

2) Procedure for updating FIT series smartwatches
a) Using the iGET GO app
- Launch the iGET GO app and pair the smartwatch (see point 1b)
- Select Settings - Firmware Update - Check for Updates
- After clicking the button, a message will appear stating that the current version is the latest; if so, no update is necessary. Otherwise, confirm the update
- After the update is complete, delete both apps from your phone’s memory!
- If the watch does not count steps after the update, reset the device from the app
FW Update for iGET FIT Series Watches Using the iGET GO App
 
 
b) Using the external nRF Connect for Mobile app
 - For each product on the website http://www.iget.eu/cs/nositelnosti, you will find instructions at the bottom on how to update the watch firmware if you are unable to do so using the iGET GO app
 - If the watch does not respond or cannot be started, it is in DFU mode, waiting for the firmware update; proceed to step c)
 - First, place the watch on the charger for at least 15 minutes
- For models F2/F3/F4/F6: On the model’s page, you will find instructions in Czech for a manual update
- Video tutorials for manually updating models F2/F3/F4/F6 can be found below
 - If the watch does not count steps after the update, reset the device from the app
 
Updating the FW of FIT F2 and F4 series watches using the external nRF Connect for Mobile app
Updating the firmware of FIT F3 and F6 series watches using the external nRF Connect for Mobile program
 
c) Using the external nRF Connect for Mobile app if the standard update did not complete correctly and the watch is now not functioning, does not connect via Bluetooth, or displays "Drfugh..." (the watch is in DFU mode, i.e., it displays nothing)
 - Download the nRF Connect for Mobile app to your smartphone from Google Play or the Apple Store
 - For each product on the website http://www.iget.eu/cs/nositelnosti, you will find the firmware for the specific watch; download it to your mobile phone
 - First, place the watch on the charger for at least 15 minutes
 - Once sufficiently charged, proceed with the update following the video tutorial below
 
Updating the firmware of FIT series watches using the nRF Connect for Mobile app when the watch is in DFU mode
d) Using the external OTA app for iGET FIT F10/F20/F25/F30/F45/F60/F85 models
 - For each product on the website http://www.iget.eu/cs/nositelnosti, you will find instructions at the bottom on how to update the watch firmware

 

Updating the firmware of iGET FIT F20/F25 watches using an external OTA program
 
Updating the firmware of iGET FIT F10/F30/F45/F60/F85 watches using an external OTA program
 
3) The watch isn’t working or something isn’t displaying correctly
- Connect the watch to the charger and let it charge for at least 10 minutes
- Perform the update following step 2b)
- If the watch does not count steps after the update, reset the device from the app
 
4) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in step 2) or reset the watch using the app.

C. FIT F2 Model

 
1) The smartwatch is unresponsive, won't charge, has display issues, and cannot be updated via the iGET GO app.
Update the firmware following the procedure described in Section B. Watch Firmware Updates, General Issues, under point 2c.
 
2) How the swimming activity works on the F2 model.
After starting the activity, you can switch between screens showing activity time, calories burned, and heart rate with a short tap. To end the activity, press and hold the touchscreen area; then, tap briefly to choose between the checkmark (end and save) and the X (continue). Confirm your selection with a long press. After ending the activity, you will see a message indicating that the activity has been successfully saved.
 

3) The smartwatch isn’t showing sleep time

First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware updates, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.
 
4) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch Firmware Update, General Issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
5) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.
Restart your mobile phone and relaunch the iGET GO app.
 
Connecting the iGET FIT F2 wristband to the iGET GO app

D. FIT F3/Silver Model

1) The smartwatch is unresponsive, won’t charge, has display issues, and cannot be updated via the iGET GO app.
Update the firmware following the procedure described in Section B. Watch Firmware Updates, General Issues, under point 2c.
 
2) The smartwatch does not display sleep time
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch Firmware Update, General Issues. The watch may not start tracking sleep on the first night, but rather on the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.
 
3) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch Firmware Update, General Issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
4) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.

Restart your mobile phone and relaunch the iGET GO app.

 
Connecting the iGET FIT F3 watch to the iGET GO app

E. FIT F4 Model

1) The smartwatch is unresponsive, won’t charge, has display issues, and you cannot update the firmware using the iGET GO app.
Update the firmware following the procedure described in Section B. Watch Firmware Updates, General Issues, under point 2c.
 
2) How the swimming activity works on the F4 model.
After starting the activity, you can switch between screens showing activity time, calories burned, and heart rate with a short tap. If you want to end the activity, you must long-press the touchscreen area; a short tap lets you choose between the checkmark (end and save) and the X (continue). Confirm your selection with a long press. After ending the activity, a message will appear indicating that the activity has been successfully saved.
 
3) The main touch button on the screen is not working.
First, check the "More" menu on your watch—the raindrop icon:
a) Drops crossed out + "Off" text: the touch button is enabled and should work; if it doesn’t, turn the watch off and on again by holding the button down or via the watch menu; if that doesn’t help, send it in for repair
b) Drops not crossed out + "On" text - this means the touch button is turned off, e.g., to prevent accidental touches while showering. If you want the touch button to be on, you must use the side button to switch it to the "Off" state.
 

4) The smartwatch isn’t showing sleep time

First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.
 
5) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
5) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.
Restart your mobile phone and relaunch the iGET GO app.
 
Connecting the iGET FIT F4 watch to the iGET GO app

F. FIT F6 Model

1) The smartwatch is unresponsive, won’t charge, has display issues, and cannot be updated via the iGET GO app.
Update the firmware following the procedure described in Section B. Watch Firmware Updates, General Issues, under point 2c.
 
2) The watch does not display notifications from an iOS mobile phone properly
First, turn the watch on and off using the side button, then in the iGET GO app, go to Settings and check the Notifications section, where you’ll find a list of apps that can send notifications from your phone to the watch. If the apps are turned off, turn them on. Alternatively, turn them off and then back on.
 

3) The smartwatch isn’t showing sleep
time First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware updates, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.

4) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
5) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.

Restart your mobile phone and relaunch the iGET GO app.

 
Connecting the iGET FIT F6 watch to the iGET GO app

G. ACTIVE A2 Model

1) The smartwatch isn't tracking sleep
time First, make sure there isn't a new firmware version available for your watch. You can find the update procedure in section B: Watch firmware updates, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the second or third night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.

2) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
3) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.

Restart your mobile phone and relaunch the iGET GO app.

 
Connecting the iGET ACTIVE A2 watch to the iGET GO app

H. ACTIVE A4 Model

1) The Swimming activity is not visible in the app.
The iGET GO app, starting with version V2.0.25, does not support displaying the Swimming activity. The activity can only be viewed on the watch. Otherwise, you must install an older version.
 
2) Heart rate is not visible in the app.
The heart rate graph is not displayed in the V2.0.xx app. Use the older version of the app, V2.0.14, which you can download here. For newer versions of the app, try turning the Heart Rate option off and then back on in Settings - Advanced Settings.
 

3) The smartwatch does not show sleep
duration First, make sure there is no new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.

4) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
5) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.
Restart your mobile phone and relaunch the iGET GO app.
 
Connecting the iGET ACTIVE A4 watch to the iGET GO app

I. ACTIVE A6 Model

1) Activities are not downloaded on the iGET ACTIVE A6 watch.
Try scrolling down on the Activities page to refresh.
 

2) The smartwatch does not show sleep
duration First, make sure there is no new firmware version available for your watch. You can find the update procedure in section B. Watch firmware updates, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.

 
3) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
4) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.
Restart your mobile phone and relaunch the iGET GO app.
 
5) How do I share an Activity on Strava?
In the iGET GO app, select Activity, tap the three dots in the top right corner, and then select Share to Strava.
 
6) Fixing the notification issue on the A6 model:

The current version of iGET GO available on Google Play does not support notifications (Messenger, WhatsApp); for the older A6 model running Android 11, only SMS and calls work. For this reason, you need to download an older version, such as 2.0.34 or 2.0.31, available on our website https://www.iget.eu/cs/active-a6, which supports notifications on Android 11 even for older models.

 
Connecting the iGET ACTIVE A6 watch to the iGET GO app

J. ACTIVE A8 Model

1) The watch is draining quickly.
The watch is draining quickly because you have the display brightness set to maximum and the automatic display activation when moving is enabled. We recommend setting the display brightness to a lower level (A8 - Settings - Display - set to 1 or 2) and the display wake-up time to 5 seconds. You can disable automatic display wake-up at least for the night under the Motion section (A8 - Settings - Motion - Wake-up Gesture - Off).
 
2) The watch cannot be connected to the app.
Please review the images showing how to connect the ACTIVE A8 watch in the manual here. First, select iGET A8_LE, then in the Bluetooth settings, select the "keyboard" icon + the name "iGET A8" and connect the watch to your phone. Next, choose what data should be transferred and how the watch should communicate. Videos on how to connect the iGET ACTIVE A8 watch can be found below.
 
3) After unpairing the watch and pairing it with another phone, you are unable to reconnect the watch.
The watch remembers the connection to the phone, so you must first:
a) unpair the watch in the Bluetooth settings on your mobile phone (the "Forget" button); see point 2 in section A. iGET GO app.
b) reset the watch: A8 - Settings - Reset. Note: Performing a reset will erase all previously recorded data.
 
4) The watch or app keeps disconnecting.
Each version of Android manages the phone’s battery power consumption differently; in some cases, you need to adjust the settings:
a) Do not optimize battery usage for the iGET GO app—settings may vary slightly across different Android versions, however, open your phone’s Settings - select Battery - at the top (three dots), select Battery optimization - choose to view All apps - find the iGET GO app - select the app and choose Do not optimize, then click the DONE button. (The name of this setting varies by phone manufacturer (Samsung - App Optimization, Sony - Ultra STAMINA, Huawei - Energy saving (create an exception in the Protected apps section), Xiaomi - you need to 'lock' the app by tapping the lock icon that appears when you press the multitasking button and hold your finger on the app window.) Grant the iGET GO app an exception to run in the background in this setting.
b) Select the DuraSpeed feature if your Android version includes it—find the iGET GO app—and turn it on.
c) Add the iGET GO app to the Whitelist, if your Android version includes it—click the left button on the screen to bring up the app switcher—select the Whitelist icon—and enable it again (the locked padlock icon).
d) App Lock settings—click the button to display the list of running apps, find the iGET FIT app, swipe the app down, then click the Lock button.
e) If you still cannot connect the watch, turn Bluetooth off and on again, and reconnect the watch in the app. The last option is to turn Airplane Mode off and on, which will release the interrupted Bluetooth connection on your phone, and reconnect the watch to the app if it does not connect automatically.
 
5) The app keeps displaying a crash message.
Try the procedure described in Section A. iGET GO App.
12/27/2018 Try the new app version V2.0.27, which is available for download here. Please send feedback on whether this helped or not to sales[at]iget.eu.
 
6) After the Bluetooth connection is interrupted on the mobile phone, the iGET GO app continuously fails to connect the iGET ACTIVE A8 watch.
If Bluetooth was turned off while the mobile phone was connected to the watch, you must reconnect the iGET ACTIVE A8 watch to the app via Settings - Connect Device - Model A8. Videos on connecting the iGET ACTIVE A8 watch can be found below.
 

7) The smartwatch does not display sleep time

First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch firmware update, general issues. The watch may not start tracking sleep on the first night, but rather the following night, i.e., the 2nd or 3rd night. The watch tracks sleep between 10:00 PM and 8:00 AM. Keep the strap tightly fastened on your wrist; it should not move around. Sleep tracking starts automatically.
 
8) The smartwatch isn’t counting steps correctly
First, make sure there isn’t a new firmware version available for your watch. You can find the update procedure in section B. Watch Firmware Update, General Issues, or reset the watch using the app or the Reset option in the watch settings for models that support resetting directly from the watch.
 
9) The watch changes the language setting to English for no reason.
In your iPhone, go to Settings > Language & Region:
a) iPhone Language - Czech
b) Preferred language order: Czech
Region: Czech Republic
 
 
10) In the iGET GO app, downloaded data still does not appear after syncing data from the watch, and everything in the app shows a value of 0.

Restart your mobile phone and relaunch the iGET GO app.

 
Connecting the iGET ACTIVE A8 watch to the iGET GO app

Connecting the iGET ACTIVE A8 watch to the iGET GO v2 app

Introduction to the iGET GO app with the iGET ACTIVE A8 watch connected

K. FIT F30 Model

1) The watch disconnects from the app.
Each version of Android manages the phone’s battery power consumption differently; in some cases, you need to adjust system settings so that Android does not automatically close apps running in the background.
The reason for the disconnection between the app/mobile phone and the watch is therefore the specific version of Android running on the mobile phone, which controls the behavior and power consumption of apps running in the background on the mobile phone—not the watch or the app itself. 
Always check for system updates for your mobile phone before configuring Android optimizations, and if any are available, install them first.
Detailed instructions for configuring your Android phone can be found on the website: http://www.iget.eu/cs/optimalizace-odpojovani-hodinek-od-telefonu.
 
2) The watch does not record Activity; it still records too little data to save.
To save an Activity, all of the following minimum requirements must be met:
1. The activity must last at least 5 minutes or longer.
2. The distance must be at least 0.1 km or more.
3. The measured calories must be at least 1 kcal or more.

L. FIT F60 Model

1) The watch disconnects from the app.
Each version of Android manages the phone’s battery power consumption differently; in some cases, you need to adjust system settings so that Android does not automatically close apps running in the background.
The reason for the disconnection between the app/mobile phone and the watch is therefore the specific version of Android running on the mobile phone, which controls the behavior and power consumption of apps running in the background on the mobile phone—not the watch or the app itself. 
Always check for system updates for your mobile phone before configuring Android optimizations, and if any are available, install them first.

Detailed instructions for configuring your Android phone can be found on the website: http://www.iget.eu/cs/optimalizace-odpojovani-hodinek-od-telefonu.

2) The touchscreen is not working on this model.
The likely cause is that the battery is nearly dead or completely dead and is just beginning to charge. For the touchscreen to function properly, the battery must be at least 25% charged, so leave it to charge for a longer period of time.
 
2) The watch does not record Activity; it still reports insufficient data for saving.
To save an Activity, all of the following minimum requirements must be met:
1. The activity must last at least 5 minutes or longer.
2. The distance must be at least 0.1 km or more.

3. The measured calories must be at least 1 kcal or more.

M. Model FIT F20–F25, F45, F85

1) The watch disconnects from the app.
Each version of Android manages the phone’s battery power consumption differently; in some cases, you need to adjust system settings so that Android does not automatically shut down apps running in the background.
The reason for the connection between the app/mobile phone and the watch being terminated is therefore the specific version of Android running on the mobile phone, which controls the behavior and power consumption of apps running in the background on the mobile phone—not the watch or the app itself. 
Always check for system updates for your mobile phone before configuring Android optimizations, and if any are available, install them first.

Detailed instructions for configuring your Android phone can be found on the website: http://www.iget.eu/cs/optimalizace-odpojovani-hodinek-od-telefonu.

2) The watch won’t turn on after unboxing or after the battery has run out.
First, connect the watch’s charging cable to the USB port of a charger or a PC/laptop and let it charge for at least 1 hour. Since the watch’s battery is completely drained, charging takes longer at the beginning.
3) How can I check the battery charge level on the watch?
You can check the battery charge level directly on the watch. On the main screen, swipe down from the top of the display to access the menu, where you’ll see the battery level in the top-left corner. The blue color of the ring indicates the charge level in increments of 100%, 75%, 50%, and 25%. Once the charge drops below 25%, the remaining ring turns red to indicate a low battery.
 
4) Google Fit shows different data than the watch.
Information from Google: The data displayed on Google Fit is the sum of the data from the phone itself, app linkage synchronization, and other Google Fit-related apps—not just the data from the iGET GO app.
 
5) Weather
1. The app syncs with the webpage; the webpage updates every 6 hours, and the app retrieves data from the webpage every 2 hours. Therefore, there will be a slight difference between the app and the webpage.
2. The app shows an average of 22°C, (28+17)/2=22.5°C
3. The watch syncs with the app
 
6) Sleep Duration
Sleep is automatically tracked from 9:30 PM to 12:00 PM. It is necessary to actively use the watch throughout the day; you cannot wear it only at night, as sleep will not be recorded in that case.
 
7) Controlling music with the watch
If you cannot control your phone’s music player using the watch, this may be due to the player’s incompatibility with watch controls via a Bluetooth connection. Since this is a third-party app, 100% functionality and compatibility with all music players cannot be guaranteed. It is always necessary to test the player first and install a different one if it does not work. We can recommend, for example, this Music Player: https://play.google.com/store/apps/details?id=com.musicplayer.playermusic.
 
8) The display does not light up when you wave your hand
Check to see if Do Not Disturb mode (crescent moon icon) or Low Power Mode (battery with a plus sign icon) is enabled on your watch. Additionally, the "Wrist Swipe to Wake" option must be turned on in the iGET FIT app under Devices. If this does not help, we recommend resetting the watch (iGET FIT app - Device - Reset) and pairing the watch again. WARNING: Resetting will delete all data!
 
9) Problems displaying notifications on the watch with an iPhone

Follow these steps:
1) Check the watch app settings to ensure notifications are enabled and Do Not Disturb mode is not turned on.

2) In your phone’s settings under the Notifications menu, verify that the app from which you want to receive notifications has notifications enabled, the Banner Style is set to Persistent, and Previews are set to Always (as shown in the image below).
3) Always update to the latest version of iOS.
 
 
 

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